POLICIES
​Payment
Payment is due at time of service, unless other arrangements have been made beforehand. You may pay by cash, check or credit card.

Insurance companies may reimburse for these services. You will be provided with monthly Superbills, accessed through a secure client portal, that you may submit directly to your carrier if you wish to apply for reimbursement.

Cancellations
If you must cancel an appointment, it is best to do so by phone. Cancellations must be made 24 hours beforehand, or you will be charged for the appointment, barring inclement weather, serious illness or other significant emergency.

Communication
Counseling is not provided through text messaging or email. Such mediums are only to be used for communication regarding appointments and other practicalities.

You will be sent an appointment reminder 48 hours before your scheduled appointment time.

​In Case of Emergency
The best way to contact Heart of Inquiry is by calling 203.912.1366. Messages are checked frequently throughout the day, and calls are returned as soon as possible. In the event of a clinical emergency, please call 911 or visit your local emergency room and ask for the psychiatrist on call.

Confidentiality
As required by law, as a client you will be provided with a copy of the HIPPA Notice of Privacy Practices. This document details your legal rights in regard to the privacy of any personal and health-related information collected from you. This document may be accessed through a secure client portal, and needs your electronic signature.

There are only three instances in which Heart of Inquiry is legally required to share your information without your consent: 1. If there is suspicion that a child or vulnerable adult is being abused or neglected, 2. If you are in danger of hurting yourself or others, or 3. There is a court order to do so.
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Confidentiality is not just a legal matter. It also provides the structure in which you may feel safe to share your most personal experiences and concerns. 

Sessions
Most sessions last for 50 minutes unless otherwise determined.

ERIKA TSOUKANELIS, LCSW
523 East Putnam Avenue, Suite 2, Greenwich, CT 06830   203.912.1366   erikats@gmail.com